Trojan Technologies
A triple win: cleaner water, outstanding support and extended lifespan.
The largest UV municipal installation base in the world
Mastering the flow of billions
Managing billions of data points and ensuring global customer satisfaction once seemed impossible. But through their connection with Aria Filtra, a strategic partnership with Ikologik was formed and the adoption of our remote data capturing solution was utilised. Trojan Technologies turned the challenge into an opportunity, delivering proactive support, seamless monitoring and unmatched quality.
Complaints beyond control
Over time, Trojan Technologies identified a recurring issue: Poor water quality across several Wastewater Treatment Plants. This triggered a wave of customer complaints demanding immediate action. A detailed analysis uncovered a simple yet critical cause: UV lamps were not being replaced as scheduled, leading to reduced UV effectiveness.
While routine technician visits were one option, there was a smarter path forward: remote monitoring. By utilising data gateways connected to the Ikologik DataCloud platform, they enabled real-time alerts and performance tracking, ensuring timely maintenance and preventing future issues.
Serviced Quality
The platform provides real time monitoring to track key parameters and immediately trigger alarms when an issue arises. The right people are automatically notified through SMS, phone or email, and have access to instructions that help resolve the issue quickly and efficiently. This allows Trojan Technologies to actively support when needed, before water quality is compromised.
Customer Satisfaction
Instead of constantly putting out fires, the platform allows the Trojan Technologies team of experts the ability to analyse timely insights. Their focus is on proactive maintenance and they utilize the platform to get instant insights even in hard-to-reach locations. With Trojan Technologies remote monitoring, customers get the best performance from their UV Systems. But most of all, customer satisfaction continues to rise and strengthens a long-standing partnership.
Growing with Integrity
Trojan Technologies has always prioritised customer satisfaction, even as their market position has grown significantly. The Ikologik platform scales effortlessly alongside them. Thanks to its scalable software, an average of 250 installations are added each year, all within a user environment fully aligned with TrojanUV systems’ branding.
About Trojan UV
Trojan Technologies provides innovative water treatment solutions to help municipal, industrial, and residential customers address contaminants and micropollutants. For nearly 50 years, they have applied their extensive technical, analytical, and research expertise to help solve the complex challenges facing the world's water supply. Today, their brands TrojanUV, Aquafine, VIQUA, AQUAFIDES and Aria Filtra (formerly Pall Water) provide UV treatment and filtration solutions that meet customers' water quality objectives and improve the lives of more than one billion people globally.
Digital transformation is now a strategic focus for Trojan Technologies with Ikologik as a trusted partner, not only to enhance remote monitoring and data management but also to maintain a forward-looking approach to digital technology. Together, shaping the future of smarter more efficient water treatment, building on the vision that has been there from the very beginning.